Welcome to Cozy Critter Corner Shop (website: cozycrittercornershop.com). Please read the following shipping terms carefully before placing an order. By visiting this website and making a purchase, you agree and accept these terms.

  1. Shipping Range
    We currently offer domestic and international shipping services. Shipping options and fees may vary depending on different geographical areas. Please review detailed shipping information during checkout.
  2. Shipping Time
    It usually takes 1-3 business days to process an order. Once the order is processed, the standard shipping time is:

Domestic Shipping: 3-7 Business Days
International Shipping: 7-21 Business Days
Please note that the actual delivery time may be delayed due to customs inspections, holidays or force majeure factors (such as natural disasters, epidemics, etc.).

  1. Shipping Costs
    Shipping costs are calculated based on the weight, size and destination of the order. On the checkout page, you will see all available shipping options and their corresponding costs. We are not responsible for any additional taxes, duties or other fees that may be imposed by the destination country.
  2. Order Tracking
    Once the order is shipped, we will provide you with the shipping company and tracking number via email. You can use this number to track the status of your order on the shipping company’s website. If you do not receive tracking information, please contact our customer service team at aldobenitez@cozycrittercornershop.com
  3. Address Changes
    Once an order has been processed, we are unable to change the shipping address. Please double-check your delivery information before checkout. If you need to change your address, please contact our customer service team as soon as possible and we will do our best to assist, but we cannot guarantee that we will be able to accommodate your request.
  4. Lost or Damaged Orders
    If your order is lost or damaged during shipping, please contact us within 7 days of receiving the goods. We will assist you in filing a claim with the shipping company and reschedule or refund if necessary.
  5. Return and Exchange Policy
    For more information on returns and exchanges, please refer to our website return policy. Generally, shipping charges are not refundable unless the shipping problem is caused by our error.
  6. Special Shipping Requests
    If you have any special shipping requests (such as expedited service, gift wrapping, etc.), please contact us before placing an order and we will do our best to meet your needs.