Thank you for shopping at Cozy Critter Corner Shop (cozycrittercornershop.com). We want you to be happy with your purchase. If you have any questions about your order, please refer to the refund policy below.
- Return and Refund Terms
To be eligible for a return and refund, you must comply with the following terms:
Return Period: You have 30 days from the date you received the item to request a return or refund.
Item Condition: Items must be returned in unused condition with original packaging, tags, and all accessories. Any item that is damaged, used, or ineligible for a return will not be returned.
- Non-Returnable Items
The following items are not eligible for return and refund policy:
Customized items or personalized orders.
Discounted promotional items and final clearance items.
Items marked as non-returnable at the time of sale.
- Return Process
If you wish to return an item, please follow these steps:
Contact Us: Email aldobenitez@cozycrittercornershop.com within the return period with your order number and reason for return.
Wait for confirmation: We will respond to your return request within 1-2 business days. Once approved, we will provide you with a return address and related instructions.
Returning Items: Please return the item to the specified address. We recommend that you use a tracked shipping service to ensure the safe return of the item.
- Refund Processing
Refund Method: Refunds will be refunded to the original payment method. We do not provide cash or other refunds.
Processing Time: Once we receive and inspect your return item, we will process the refund within 5-7 business days. The specific refund time will depend on your payment institution. - Return Shipping Costs
If the return is due to our error (such as sending the wrong item or the item is defective), we will cover the return shipping costs.
For returns due to other reasons (such as change of mind), the return shipping costs are the responsibility of the customer. - Cancellation of Order
If your order has not been shipped, you can contact us to cancel the order and get a full refund.
If the order has been shipped, please refer to the above return process for return and refund. - Exchange Policy
We currently do not provide direct exchange service. If you need to exchange the product, please return the product according to the return process and place a new order to purchase the required product.